| Returns&Refunds

Return and Refund Assurance

In any case that necessitates a product return, we extend an apology in advance for any inconvenience caused and commit to continual improvement. Due to the nature of our products, we do not recommend returns post-shipping. Nevertheless, we offer a 30-day return policy to maximise your satisfaction. To safeguard against fraud and counterfeit items, we require that returns adhere to specific conditions, including providing a photograph of the item's condition.Should you have any questions about our products, we welcome your inquiries at any time.

Items Eligible for Return

Condition
Items must be returned in their original, unused condition, sealed, and in their original packaging. Due to the nature of our products, we cannot accept returns of opened or used items.
Timeframe
You have 30 days from the date you receive your order to initiate a return.
Exceptions
Items purchased during clearance sales or personalised items are not eligible for returns.

Simplified Steps for a Hassle-Free Return

In Case of Suspected Fraud or Misuse:
To ensure fairness and protect both parties in transactions, photographic or video evidence of the item's condition is requested in situations of suspected fraud or misuse. This approach facilitates a transparent and efficient resolution process.

How to Initiate a Return:

1.Capture Photos or Video of the Item Conditions for Return:

Capture a clear photo or video of the item that highlights the reason for the return. This visual documentation should clearly demonstrate any issues or reasons prompting the return.

2.Contact Us for Return:

Send an email or direct message with the documentation attached. Please include your order ID, name, and proof of purchase (receipt or purchase confirmation) for quick reference. This step helps to confirm your identity and ensures that the return request is being made by the legitimate purchaser, which is crucial for preventing fraud and unauthorised transactions.


Email Template for Faster Return Process:

Your Name:
Order ID:
Reason for Return:
[Attach screenshot or video of the product]
[Attach proof of purchase]

To ensure the integrity of the return process and to safeguard against fraudulent claims, you may be asked to verify your identity before the return is processed. This may include confirming details only the purchaser would know or providing a form of ID if necessary.

By requiring proof of purchase and potentially additional identity verification, Airy Aroma can more effectively manage returns, minimizing the risk of fraud and ensuring that each request is handled efficiently and equitably, thereby maintaining high standards of customer satisfaction and trust.

3.Review Refund Submissions:

We will review your submission and aims to respond within 1-3 business days.

4.Return Approval and Generate Return Label:

Once approved, we'll process your refund immediately and email you a return label. Please note the refund may take 7-10 business days to reflect in your account.

5.Seal the Packaging with Return Label and Arrange Pickup:

Attach the provided return label to your package. We will coordinate with a courier to arrange the pickup.

Return Shipping:

We cover the cost of return shipping, ensuring a seamless process for you.
By following these steps, we ensure a straightforward and efficient return process.

EXCHANGING YOUR PURCHASE

Exchanges are allowed within the 30-day return period, subject to availability. If the desired item is out of stock, a refund will be issued instead. Please note, due to the nature of our products, returns are permitted only if the items remain sealed.

Handling Faulty Items

If you happen to receive a damaged or defective item, please contact our customer service immediately. You will have the option to either receive a full refund or a replacement item.

Your Right to Cancel

You have the right to cancel your order within 30 days of receipt, in accordance with the UK Consumer Contracts Regulations 2013. To exercise this right, written notification is required. Upon successful cancellation, you will receive a full refund, including standard shipping costs, within 30 days of us receiving the returned items. Items must be returned in their original, unused condition, sealed, and in their original packaging. Due to the nature of our products, we cannot accept returns of opened or used items.

By choosing to proceed with your purchase, you acknowledge that you have read, understood, and agreed to these detailed return and refund policies. Non-compliance may result in delays or forfeiture of your refund.