Who created Airy Aroma?

Airy Aroma, a distinctive name under SHOPSMATER Co., Ltd., brings you a selection of luxury Japanese home fragrances. It was established by two girls, perfume lovers, in their 20s living in Kanagawa Prefecture, aiming to enrich your living spaces.

Where is Airy Aroma based?

We are a compact team of fewer than 5 members, all based in Japan. Despite geographical distances, we're committed to providing seamless shipping experiences to our customers in Europe.

Legal Entity Information

Airy Aroma operates under SHOPSMATER Co., Ltd., registered in Japan with number 60105-01-049892 and a UK VAT registration number of 453 2827 89. Our registered office is at 222-0003 Kanagawa-ken, Yokohama-shi, 1-1-16-3 Osone Kohoku-ku, with a founding capital of 9,000,000 JPY since May 18, 2023.
For detailed information, please visit our TERMS & CONDITIONS.

How can I join or collaborate with Airy Aroma?

We're always on the lookout for talented product photographers, freelancers, and designers. If you're interested in collaborating and are based in Japan, please reach out to us at joinus@airyaroma.com.

What should I do if I get the diffuser oil on my skin or in my eyes?

In case of contact with skin, rinse immediately with plenty of soap and water. If it gets into your eyes, rinse cautiously with water for several minutes. If irritation persists, seek medical advice.

Are your fragrances safe for everyone?

Airy Aroma products are crafted with meticulous care, featuring Japanese alcohol-free formulations that reduce the risk of flammability and allergies to alcohol. However, they should be used responsibly. Keep out of reach of children and avoid release to the environment. Please read the safety instructions carefully on the packagings before use. Do not handle until all safety precautions have been read and understood.

Are your products vegan and cruelty-free?

Certainly. Airy Aroma stands firm on ethical grounds, assuring you that all our fragrances are conscientiously designed to be 100% vegan and cruelty-free.

Are your products vegan and cruelty-free?

Certainly. Airy Aroma stands firm on ethical grounds, assuring you that all our fragrances are conscientiously designed to be 100% vegan and cruelty-free.

How long does the scent from a diffuser last?

Experiencing an Airy Aroma diffuser promises a pleasing olfactory journey lasting approximately 1.5 to 3 months. Note that longevity is subjective to the dynamics of your space; brisk airflow amplifies the fragrance, accelerating the oil's consumption, whereas calmer environs ensure a subtly dispersed, enduring aroma. For optimal fragrance release, consider a gentle rotation of the diffuser sticks every fortnight or as required.

How do I maximise the lifespan of my diffuser?

To ensure your diffuser operates at its best, place it on a stable surface away from direct sunlight, heat sources, and electronics. Be aware that the scent may fade as the reeds become saturated, and clogs from dust or scent particles could lead to incomplete evaporation. To combat this, a gentle shake of the bottle can revive the oil's potency.

How should I store my diffuser?

Preserving the quality of your diffuser requires storing it in a cool, dry sanctuary away from direct sunlight. For further guidelines on ensuring the longevity of your diffuser, kindly refer to our product usage guide.

How do I clean my diffuser in the case of oil spillage?

Should there be an accidental spillage of oil, cleanse the affected area promptly with a gentle detergent and warm water. For the glass bottle, we recommend washing with warm soapy water, followed by thorough rinsing and drying before reuse.

What are the key ingredients of your fragrances?

An Airy Aroma creation is a symphony of select natural and synthetic elements, harmoniously blended for a captivating scent that also ensures a safe haven for your home. he key ingredients can be discovered on the packagings of each product.

Are your fragrance oils synthetic or natural?

Airy Aroma fragrance oils are a meticulous blend of both natural and synthetic elements. This thoughtful combination allows for a unique and captivating aromatic experience.

Do you use artificial colouring?

No, we don't use any artificial colouring. All our fragrances retain their natural colours. Currently, there are two: transparent and yellow. The yellow hue in some products is due to the rose essential oil.

How are your fragrances created?

Creating an Airy Aroma fragrance is akin to weaving a delicate tapestry of scents, deeply inspired by the pristine landscapes of Japan. This intricate process involves a collaborative effort with local Japanese manufacturers and seasoned perfumers, each playing a crucial role in creating these unique scent narratives. The expertise and finesse of these skilled artisans ensure every fragrance serves as a delightful sensory portal to the enchanting expanses of Japan. For further insights into our sensory journeys, please visit this page.

Are the reeds in your diffusers recyclable?

The reeds in our diffusers are made from polyester. Please dispose of them in your general waste bin. Additionally, wear protective gloves when handling reeds that have absorbed oils and wash your hands thoroughly afterwards.

What is the referral program and how does it work?

As part of our loyalty programme 'Build Your Scented Garden,' we offer a referral scheme to express gratitude for your continued support. Simply share your unique referral code, accessible within the 'Build Your Scented Garden', with your loved ones. Upon their first purchase using your code, they'll receive a discount, and you'll earn store credit.

How can I update my account information?

You can easily update your account information by logging into your account and clicking on 'Account Settings'.

What if I can't log into my account?

If you're having trouble logging in, click on 'Forgot Your Password?' on the login page and follow the instructions. If you still can't access your account, don't hesitate to contact our customer service team at customerservice@airyaroma.com

How is my personal information protected?

Your privacy is paramount to us. We use encryption technology to secure your personal information and never sell your information to third parties. Learn more by visiting our privacy page.

*Important Notice: Aroma Blooms, like flowers, have a life span. They will expire after 12 months without new activity. To protect your Scented Garden, we recommend harvesting rewards upon reaching Fragrant Flowers status or regularly indulging in your favourite scents to extend your Aroma Blooms' vitality.

How many business days does shipping take?

All shipping within the UK typically takes 1-3 business days. We aim to offer a seamless and swift experience, ensuring you enjoy your purchases as soon as possible. If your products haven't arrived within 3 days, please email customerservice@airyaroma.com or send us a DM on Instagram, and we'll address it as swiftly as possible.

What types of payment can I use?

We accept all major credit cards, debit cards, and PayPal for your convenience.

What if I have trouble placing an order?

If you encounter any difficulties placing an order, kindly reach out to us via live chat or email us at customerservice@airyaroma.com .

Do you offer international delivery?

Currently, delivery is available only within the UK. However, we are planning to extend our delivery services to EU destinations soon. Stay updated by following our Instagram page.

Can I change my delivery address after placing an order?

If your order has not been dispatched, we might be able to change the delivery address. Please contact our customer service team (customerserive@airyaroma.com) or DM us on Instagram as soon as possible for assistance.

I am interested in a partnership. Who should I contact?

If you're interested in forming a partnership with Airy Aroma, please email the team at connect@airyaroma.com with information about your business or proposal.

Do you collaborate with other brands?

Yes, we welcome the opportunity to innovate through collaboration. If your brand is interested in collaborating with us, kindly contact us at connect@airyaroma.com .

I'm a blogger/influencer and I want to collaborate with Airy Aroma. Who should I contact?

We love collaborating with passionate individuals! Please email us at connect@airyaroma.com with your proposal and portfolio.

Do you offer corporate gifting options?

Yes, we do offer corporate gifting options. Please email us at connect@airyaroma.com for more information.

Recycling Instructions for Airy Aroma Reed Diffusers

Dear valued customer,

Thank you for choosing Airy Aroma for your home fragrance needs. We deeply appreciate your trust in our products and are committed to ensuring that you can enjoy them responsibly. To help you in this effort, we have outlined below the recommended methods to recycle and dispose of our reed diffuser components after use:

1. Empty Vessel:
Material: Glass

How to Recycle:
Ensure the vessel is empty and clean. Place it in your local glass recycling container or take it to a designated glass recycling point. A clean vessel ensures a more efficient recycling process.

2. Fragrant Oil:
Disposal Guidelines:

If there's any leftover fragrant oil, please absorb it using materials like old rags or paper towels. After soaking up the oil, place the material in a sealable bag or container. Dispose of this in your general waste. Please refrain from pouring fragrant oil down the sink, drain, or toilet to prevent potential environmental impact.

3. Reeds:
Material: Polyester

How to Recycle:
Please place the reeds in your general waste bin.

4. Refilled Bottle (PET):

How to Recycle:
Ensure the bottle is completely empty. Rinse it to remove any residual oil. Recycle the bottle with other plastic recyclables in your local collection.

5. Carton Box:

How to Recycle:
Flatten the carton box. Deposit it in your paper/cardboard recycling container or at a local paper recycling point.

Your commitment to recycling and responsible disposal not only enhances the life cycle of our products but also contributes to a cleaner environment. We acknowledge that it's challenging to be fully sustainable, but with steps like these, together, we can strive to be as eco-friendly as possible. Your understanding and efforts are highly appreciated. Thank you!

Is there a physical store where I can sample the fragrances?

While we are primarily an online operation, we are exploring partnerships with physical stores for the future.