| Terms&Conditions

Welcome to Airy Aroma

Airy Aroma is a brand name under the official company　SHOPSMATER Co.,Ltd . We offer a curated selection of Japanese luxury home fragrances designed to elevate your living experience.

Acceptance of Terms

These Terms and Conditions (‘Terms’) govern your use of the website airyaroma.com (‘Website’) and any related services. The Website is operated by SHOPSMATER Co.,Ltd , a company registered in Japan, under registration number 60105-01-049892; UK VAT registration number: 453 2827 89. Our registered office is located at 222-0003 Kanagawa-ken Yokohama-shi 1-1-16-3 Osone Kohoku-ku (‘we’, ‘our’, or ‘us’).

Airy Aroma is a brand name operating under the legal entity SHOPSMATER Co.,Ltd . All references to ‘Airy Aroma’ in the following terms and conditions should be understood as being subject to the legal rights and responsibilities of SHOPSMATER Co.,Ltd .

1. Agreement

By accessing or using the Website, you agree to comply with and be bound by these Terms. You hereby confirm:

  • Your acceptance and consent to the practices described in this policy.
  • Your commitment to use the Services in a manner consistent with these Terms and in compliance with applicable laws and regulations.
  • Your capability, authority, and willingness to comply with these Terms.
  • Your obligation to follow all relevant laws, regulations, and rules concerning your access to and use of the Services.
  • That you are of the requisite age to enter into a legally binding contract and are not prohibited from availing services under the laws of the United Kingdom or any other relevant jurisdiction.

Be aware that specific services may come with supplementary terms or guidelines, which will be made available when you engage with those services and will be incorporated into these Terms upon your use of said services.

2. Use of Our Site

As part of the Agreement, we aim to update our Site regularly and reserve the right to change the content at any time. Should the need arise, we may suspend access to our Site or close it indefinitely. We shall not be liable if, for any reason, our Site is unavailable at any time or for any period.

If you do not agree to these Terms, please do not use the Website. If you have any questions or concerns, please contact us at customerservice@airyaroma.com.

3. Privacy Policy

We are committed to safeguarding your personal information in compliance with our Privacy Policy. By using our Website, you give your consent to this data processing and affirm that all information you provide is accurate.

When you make a purchase on this Website, we will ask for specific personal details such as your name, e-mail address, billing address, delivery address, and payment information. This data is crucial for us to identify you and to complete your orders successfully. Rest assured, this information will be stored in a secure manner. We gather this data exclusively for the purposes of processing your orders, ensuring the delivery of your purchased items, and to improve your overall shopping experience with us. We will not utilise this data for any other purpose.

4. Your Responsibilities and Account Security

4.1 Legal Compliance and Prohibited Conduct

When you access or make use of this Website, you are legally bound by these Website Terms, as well as any additional guidelines, warnings, or instructions displayed on the Site. You are specifically required to:

  • Conduct yourself in a responsible manner and in good faith at all times, ensuring that your actions or omissions do not harm, inconvenience, or cause distress to others.
  • Strictly adhere to all applicable laws, statutes, and regulations, including but not limited to, intellectual property laws, data protection laws, and consumer rights laws.
  • Abstain from any actions that could potentially compromise the integrity, security, or functionality of the Site, including but not limited to, tampering with the Site’s code, overloading the Site’s infrastructure, or taking any action that imposes an unreasonable or disproportionately large load on the Site.

Failure to adhere to these Website Terms or our Privacy Policy, either deliberately or through negligence, will render you liable for any consequential damages to SHOPSMATER Co.,Ltd , its affiliates, partners, or licensors.

4.2 Consequences of Prohibited Activities

Engaging in prohibited activities, such as distributing malicious software, posting defamatory, offensive, or inappropriate material, or attempting unauthorised access to our servers, could lead to legal repercussions. Such actions may result in immediate termination of your access to our Website and reporting to relevant legal authorities.

4.3 Limitation of Liability

We shall not be held accountable for any damages incurred as a result of denial-of-service attacks, viruses, or other harmful elements that may affect your computer systems, software, data, or other proprietary material due to your use of our Website or the downloading of any material from it or any linked websites.

Financial Information Safeguarding

We take the security of your financial transactions and personal details seriously. During the ordering process, we will cross-reference your name, address, and other personal information against secure third-party databases to mitigate the risk of fraudulent activities. We employ advanced encryption techniques and secure servers to ensure the confidentiality of your financial information.

4.4 Account Maintenance

You are responsible for:

  • Providing accurate, current, and complete personal information during the registration process.
  • Maintaining the confidentiality of your account credentials, including your username and password.
  • Implementing all reasonable security measures to prevent unauthorised access to your account, such as regularly updating your password and ensuring that your login details are not stored on public computers.

If you suspect any unauthorised activities associated with your account, you must contact us immediately via our designated customer service channels.

4.5 Account Misuse

Impersonation of any individual or entity, or the use of false or unauthorised names or credentials while using this Website, is strictly prohibited. We reserve the right to refuse service, terminate accounts, or take any other appropriate actions if these Terms are violated, or if we believe it is in the best interests of SHOPSMATER Co.,Ltd  to do so.

5. Ownership and Rights to Intellectual Assets

5.1 Airy Aroma’s Unique Offerings

The digital landscape, original articles, design elements, and all other features that make up the Website are exclusively owned by Airy Aroma, a trading name under SHOPSMATER Co.,Ltd . These elements are safeguarded by international laws governing copyrights, trademarks, and other forms of intellectual property rights.

5.2 What Constitutes Our Content

The Website is home to a variety of materials, including textual content, visual elements like graphics and images, and any software or code that contributes to its functionality. Collectively, these are known as 'Airy Aroma Content,' and they are either owned by us or licensed to us for use on our Website.

5.3 Limitations on Your Usage

Your engagement with our Website should not involve:

  • Repurposing any Airy Aroma Content without our explicit written approval.
  • Adapting, redistributing, publicly displaying, or using any of our Content for commercial purposes without our consent.
  • Attempting to claim ownership or encouraging others to claim ownership of any trademarks or proprietary information found on our Website.
  • Legal Recourse

Should there be any unauthorised exploitation of our intellectual property, we reserve the right to pursue legal remedies. Your use of this Website signifies your acknowledgement that Airy Aroma holds all legal rights to the Content and any associated trademarks or other intellectual property.

By navigating this Website, you agree that you have no ownership or licensing rights in any form over any of Airy Aroma’s intellectual assets, unless explicitly stated otherwise.

6. Intellectual Property Rights and Ownership

6.1 Exclusive Property

The Website, its unique content, features, and functionalities are the sole property of Airy Aroma, a brand name under SHOPSMATER Co.,Ltd . These assets are protected by international copyright, trademark, and trade secret laws, among other intellectual property rights.

6.2 Content and Trademarks

All materials displayed or performed on the Website, including but not limited to text, graphics, logos, tools, photographs, images, illustrations, software or source code, audio and video, and animations (collectively, “Content”) are the property of Airy Aroma and its licensors and are protected by international copyright laws. The Trademarks, service marks, and logos contained therein (“Marks”) are owned by or licensed to Airy Aroma, subject to copyright and other intellectual property rights under the law.Airy Aroma is a registered trademark of SHOPSMATER Co., Ltd., under UK Trade Mark No. UK00003928260, and should be denoted with the ® symbol where applicable.

6.3 Restrictions on Use

You are expressly prohibited from:

  • Using any Content for any purpose without the express written consent of Airy Aroma.
  • Modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any Content.
  • Registering, attempting to register, or encouraging anyone else to register any trademark, trade name, or other proprietary information displayed on the Website without the express written consent of Airy Aroma.

6.4 Legal Consequences

Unauthorised use of the Content or Marks is not only a violation of these Terms but may also constitute a legal infringement. Airy Aroma reserves the right to take legal action against any unlawful use or reproduction of its intellectual property.

By using this Website, you acknowledge that all rights, titles, and interests in or relating to the Content and Marks are the sole property of Airy Aroma. You are granted no right or license with respect to any of the aforesaid trademarks, copyrights, or any other proprietary information or intellectual property appearing on the Website.

7. Transaction Guidelines and Sales Terms

7.1 Initiating a Purchase and Legal Requirements

When you initiate a purchase with Airy Aroma, you are confirming that you are at least 18 years of age, thus meeting the legal age requirement for entering into a contractual agreement in the United Kingdom. You are also obliged to furnish accurate, up-to-date, and comprehensive information during the checkout process. This includes, but is not limited to, your full name, billing and shipping addresses, contact telephone number, and payment details. Failure to adhere to these stipulations may result in the immediate cancellation of your order. Airy Aroma reserves the right to refuse or cancel orders at our sole discretion, particularly if we deem the orders to be inappropriate.

7.2 Order Confirmation, Verification, and Acceptance

Upon the successful placement of your order, you shall receive an acknowledgement email. This email serves merely as a confirmation that your order request has been received by Airy Aroma and does not imply our acceptance of your order. We reserve the right to decline your order at any stage of the transaction process for a variety of reasons, including but not limited to stock availability, pricing discrepancies, or payment issues.

7.3 Pricing, Product Availability, and Specifications

The prices and promotions displayed on our website are subject to change without prior notification. While we make every effort to provide accurate product and pricing information, typographical errors can occur. In such instances, Airy Aroma reserves the right to cancel any orders related to incorrectly priced items. Additionally, our inventory levels are subject to fluctuation, and we cannot guarantee the availability of all items. Should an item be out of stock, you will be notified via email.

7.4 Delivery, Shipping, and Risk Transfer

Airy Aroma offers delivery services to a wide array of locations, both within and outside the United Kingdom. However, we do reserve the right to limit delivery to specific areas. Shipping and handling fees are calculated based on the delivery location and the size of the order. These fees will be clearly indicated during the checkout process and will be added to the total bill. The risk of loss or damage to the products transfers to you once they have been handed over to the carrier service.

7.5 Payment Procedures and Ownership Transfer

Your order will only be processed upon the successful receipt and verification of the full payment. Airy Aroma accepts a variety of payment methods, including but not limited to credit and debit cards. The legal ownership of the products will transfer to you only after full payment has been received. Until such time, the products remain the property of Airy Aroma.

7.6 Consumer Rights, Cancellation, and Refunds

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 30 days from the day on which you receive the products. To exercise your right of cancellation, you must inform Airy Aroma explicitly by a clear statement (e.g., a letter sent by post, email). Please provide details of your order to assist in its identification. While it is not obligatory, you may use the model cancellation form we provide. Please refer to the RETURNS&REFUNDS for a Email Template for Faster Return Process:

You are entitled to a full refund, including the cost of standard shipping, which will be processed within 30 days following the receipt of the returned items, provided that they are in their original condition. Refunds will be issued using the same method of payment that was used during the initial transaction, unless expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. Refunds are contingent upon the goods being returned in their original condition and packaging, accompanied by proof of purchase.

This refund policy also applies in instances where you receive a product that is either damaged prior to shipping or incorrect. Should you be dissatisfied with any of our products, you may also request a refund within the same 30-day period.

However, it’s important to note that if the products are damaged due to your own actions or are intentionally tampered with, we reserve the right not to issue a refund.

Handling Disputes and Fraud Prevention
In the event of disputes or suspected misuse, Airy Aroma requires photographic or video evidence of the product prior to processing a return or refund. This evidence is necessary to ensure transparency and fairness in the assessment of the condition of returned goods and aids in protecting the interests of all parties involved. Send an email or direct message with the documentation attached. Please include your order ID, name, and proof of purchase (receipt or purchase confirmation) for quick reference. This step helps to confirm your identity and ensures that the return request is being made by the legitimate purchaser, which is crucial for preventing fraud and unauthorized transactions.

Identity Verification
To ensure the integrity of the return process and to safeguard against fraudulent claims, you may be asked to verify your identity before the return is processed. This may include confirming details only the purchaser would know or providing a form of ID if necessary.

By requiring proof of purchase and potentially additional identity verification, Airy Aroma can more effectively manage returns, minimizing the risk of fraud and ensuring that each request is handled efficiently and equitably, thereby maintaining high standards of customer satisfaction and trust.

7.7 Limitation of Liability and Commercial Use

The products sold under the Airy Aroma brand are intended solely for personal use. Any resale or commercial use of these products is strictly prohibited and may result in legal action. Airy Aroma’s liability for any loss or damage suffered by you is limited to the total value of your order. We are not responsible for any indirect losses or damages that are not foreseeable.
By proceeding with your purchase, you confirm that you have read, comprehended, and agree to these terms in their entirety. Failure to comply may result in the cancellation of your order and the forfeiture of any payments made.

7.8 Promotional Vouchers and Gift Cards

Airy Aroma offers e-gift cards and promotional vouchers to enhance your shopping experience. These promotional items are valid for a single transaction only and are strictly non-transferable. Attempting to transfer, sell, or share these vouchers or gift cards will automatically invalidate them. Each promotional code is unique and cannot be combined with other offers unless explicitly stated otherwise. It is important to note that these promotional items may also have an expiration date, which will be clearly communicated at the time of issuance.

7.9 VIP Loyalty Programme: Build Your Scented Garden

The Build Your Scented Garden Rewards programme is designed to thank our loyal customers by allowing them to earn points with every purchase. These points are accumulated in your account and can be redeemed for discounts on future purchases. Points are credited to your account following the completion of a purchase and are only valid for one year of account activity. Should your account remain inactive for over a year, any accrued points will expire. Airy Aroma reserves the right to alter the terms of the rewards program, including point values and redemption mechanisms, without prior notice. Program participants will be informed of any changes through our standard communication channels.

7.10 Product Safety and Consumer Responsibility

At Airy Aroma, ensuring the safety of our products is paramount. Each item is meticulously formulated with specific chemical compositions to deliver the desired aroma and efficacy. It is imperative that all products are used strictly in accordance with the safety instructions provided on the packaging. These instructions are crucial for safe usage and to prevent mishaps.

Responsibility for adhering to these instructions rests solely with the consumer. Improper use or incorrect storage can significantly affect the quality and safety of the product. Environmental factors, including but not limited to humidity, temperature, and light, are known to influence the colour and integrity of fragrance products.

Airy Aroma disclaims all liability for any personal injury, property damage, or other losses that may result from improper use or from failure to follow safety instructions. We also disclaim any liability for changes in product quality due to environmental factors. Customers are advised to handle our products carefully to maintain their quality and ensure safety.

8. Legal Clarifications and Constraints on Accountability

8.1 Exclusions Pertaining to Products and Services

Airy Aroma offers a refined range of luxury home fragrances along with a user-friendly website and customer service. However, it’s important to note that we do not provide any explicit or implicit guarantees regarding the following:

  • Content Accuracy
    Whilst we strive for accuracy, we cannot guarantee that all product descriptions, images, or specifications on our website are entirely accurate. Therefore, we disclaim all liability for any errors, inaccuracies, or omissions that may occur in this content.
  • User Safety
    We emphasise that the responsibility for the proper use of our products lies solely with the consumer. Misuse of our products is entirely at your own risk, and we shall not be held liable for any personal injuries or property damage that may result from such misuse.
  • Data Security
    Although we employ robust security measures to protect your personal data, we cannot guarantee complete security. Therefore, we disclaim all liability for any unauthorised access to our secure servers where your personal information is stored.
  • Service Interruptions
    Whilst we aim to provide a seamless online experience, we cannot guarantee uninterrupted access to our website or third-party platforms we may use. We are not liable for any interruptions or transmission failures related to these platforms.
  • Cybersecurity Risks
    We take reasonable precautions to protect our website from harmful elements like viruses or malware. However, we cannot guarantee complete immunity from such risks and disclaim liability for any potential transmission of harmful elements.

8.2 Financial Liability Limitations

Airy Aroma shall not be held accountable for any indirect or consequential damages you may experience. This includes but is not limited to, loss of profits, loss of data, or damage to your goodwill. If you choose to misuse our products, you assume full liability for any harm, injury, or damages that may result.

8.3 Assumption of Risks by the User

Your interaction with our products and services is a decision made at your own discretion and risk. You are solely responsible for any adverse consequences that may arise from this interaction. This includes, but is not limited to, physical harm, data loss, or any other form of discomfort or inconvenience.

8.4 Preservation of Statutory Rights and Liabilities

This section is not designed to limit or exclude our liability for death or personal injury caused by our negligence, nor for fraudulent misrepresentation, nor any other form of liability that cannot be limited or excluded under applicable British law.

9. External Interactions and User Responsibilities

9.1Engagement with External Websites

Our platform may contain links to third-party websites, platforms, or services for your convenience and informational purposes. It’s important to note that we do not endorse, approve, or take responsibility for the content, products, or services available on these external sites. When you choose to follow these links, you do so at your own risk. We strongly recommend that you exercise caution and read the terms and conditions as well as the privacy policies of these external websites before engaging in any activity or making any purchases.

9.2 Privacy Policies and Terms of Use

We have no jurisdiction over the privacy practices or terms and conditions of third-party websites linked from our platform. These external sites may have their own policies regarding data collection, use, and disclosure, which may differ from ours. Therefore, it is your responsibility to review and understand these policies to ensure that you are comfortable with how your information may be used. Failure to do so could expose you to risks that we cannot be held responsible for.

9.3 Account Linking and Data Retrieval

Our platform offers you the option to link your account with various third-party services, such as social media platforms and email providers, to enhance your user experience. It’s crucial to understand that you should only link accounts that you are the legal owner of. By choosing to link these accounts, you are granting us explicit permission to access specific information from these third-party services. This may involve using your login credentials to retrieve data that can be used to improve your interaction with our services.

By choosing to engage with external websites or link your third-party accounts to our platform, you acknowledge and agree that you have read, understood, and accepted these detailed guidelines, and you assume all responsibilities and risks associated with such actions.

10. Indemnity Clause

Should you engage in activities that lead to third-party claims or legal actions against us, you are obliged to cover all resultant losses, damages, or costs, including but not limited to all legal fees deemed reasonable. This extends to actions that unduly tax our online infrastructure, such as the use of web scraping tools or other data extraction methods. Moreover, you are bound to act as a protective shield for Airy Aroma, its associates, and its workforce against any financial liabilities or legal entanglements triggered by your submitted content or any breach of the terms laid out herein. Airy Aroma reserves the unilateral right to spearhead the legal defence against claims that you are obliged to indemnify, and you are expected to lend your full cooperation in such matters.

11.Retention of Rights and Remedies

Our decision to not immediately enforce any aspect of these terms should not be interpreted as a relinquishment of our rights. Any hesitations or delays on our part in invoking our rights, powers, or privileges under these terms are not to be construed as a forfeiture of such, nor do they in any way inhibit our ability to enforce them at a later date.

12. Amendments to the Terms and Conditions

Airy Aroma reserves the unqualified right to amend, modify, or otherwise alter these Terms and Conditions at any given time and without prior notice. It is your responsibility to regularly review these Terms to stay abreast of any changes. Your continued interaction with our website, products, and services following any revisions to these Terms and Conditions signifies your full acceptance of such changes. We strongly recommend that you periodically revisit this page to ensure you are familiar with the most current version of our Terms and Conditions.

13. Applicable Legislation and Jurisdiction

The Terms and Conditions set forth herein are to be interpreted, governed, and construed in accordance with the laws of the United Kingdom. Any disputes or legal proceedings arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. It is understood that by engaging with our services and products, you agree to be bound by the legal frameworks and judicial systems of the United Kingdom.